PITTSBURGH, PA, UNITED STATES, January 20, 2026 /EINPresswire.com/ — MSP360 today announced the release of its 2025 State of Managed Backup Report, a global research study that examines how managed service providers and their SMB customers handle backup, recovery, and operational disruptions in todayโs increasingly unstable IT landscape.
The report is based on a global survey of MSPs and provides a data driven view of real world backup practices, downtime tolerance, and resilience readiness across customer environments.
๐๐๐ฒ ๐๐ข๐ง๐๐ข๐ง๐ ๐ฌ ๐ข๐ง๐๐ฅ๐ฎ๐๐:
โข Cyberattacks are the top disruption concern for MSP clients, ranking at least ๐ ๐ญ๐ข๐ฆ๐๐ฌ ๐ก๐ข๐ ๐ก๐๐ซ ๐ญ๐ก๐๐ง ๐๐ง๐ฒ ๐จ๐ญ๐ก๐๐ซ ๐๐ข๐ฌ๐ซ๐ฎ๐ฉ๐ญ๐ข๐จ๐ง ๐ญ๐ฒ๐ฉ๐, despite not being the most frequent cause of incidents.
โข ๐๐๐๐ซ๐ฅ๐ฒ ๐๐% ๐จ๐ ๐๐๐๐ฌ ๐๐๐ง ๐ญ๐จ๐ฅ๐๐ซ๐๐ญ๐ ๐จ๐ง๐ฅ๐ฒ ๐จ๐ง๐ ๐๐๐ฒ ๐จ๐ ๐๐จ๐ฐ๐ง๐ญ๐ข๐ฆ๐, while ๐๐% ๐๐๐ง๐ง๐จ๐ญ ๐ซ๐๐ฆ๐๐ข๐ง ๐จ๐ฉ๐๐ซ๐๐ญ๐ข๐จ๐ง๐๐ฅ ๐๐จ๐ซ ๐ฆ๐จ๐ซ๐ ๐ญ๐ก๐๐ง ๐จ๐ง๐ ๐ฐ๐๐๐ค, highlighting a critical gap between business expectations and recovery readiness.
โข ๐๐% ๐จ๐ ๐๐๐๐ฌ ๐ซ๐๐ฉ๐จ๐ซ๐ญ ๐ญ๐ก๐๐ญ ๐ญ๐ก๐๐ข๐ซ ๐๐ฅ๐ข๐๐ง๐ญ๐ฌ ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐๐ ๐จ๐ง๐ ๐จ๐ซ ๐ฆ๐จ๐ซ๐ ๐จ๐ฉ๐๐ซ๐๐ญ๐ข๐จ๐ง๐๐ฅ ๐๐ข๐ฌ๐ซ๐ฎ๐ฉ๐ญ๐ข๐จ๐ง๐ฌ, underscoring how common business-impacting incidents have become.
โข ๐๐% ๐จ๐ ๐๐๐ ๐๐ฅ๐ข๐๐ง๐ญ๐ฌ ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐๐ ๐๐๐ญ๐ ๐ฅ๐จ๐ฌ๐ฌ, most frequently from on-premises systems and applications, which continue to account for the largest share of permanent data loss incidents.
โข ๐๐% ๐จ๐ ๐๐ข๐ฌ๐ซ๐ฎ๐ฉ๐ญ๐ข๐จ๐ง๐ฌ ๐ฐ๐๐ซ๐ ๐๐๐ฎ๐ฌ๐๐ ๐๐ฒ ๐๐๐๐ข๐๐๐ง๐ญ๐๐ฅ ๐๐๐ฅ๐๐ญ๐ข๐จ๐ง ๐จ๐ซ ๐ก๐ฎ๐ฆ๐๐ง ๐๐ซ๐ซ๐จ๐ซ, exceeding the impact of cyberattacks, power outages, and system or application corruption.
โข Despite growing reliance on cloud services, ๐๐% ๐จ๐ ๐๐๐๐ฌ ๐๐จ ๐ง๐จ๐ญ ๐ข๐ง๐๐ฅ๐ฎ๐๐ ๐๐ฅ๐จ๐ฎ๐ ๐ฉ๐ฅ๐๐ญ๐๐จ๐ซ๐ฆ ๐๐๐ญ๐ ๐๐๐๐ค๐ฎ๐ฉ such as Microsoft 365 or Google Workspace in their managed backup offerings, leaving significant gaps in SaaS data protection.
โข The data shows a clear ๐ฌ๐ก๐ข๐๐ญ ๐ญ๐จ๐ฐ๐๐ซ๐ ๐ซ๐๐ฌ๐ข๐ฅ๐ข๐๐ง๐๐-๐๐จ๐๐ฎ๐ฌ๐๐ ๐ฌ๐๐ซ๐ฏ๐ข๐๐ ๐ฆ๐จ๐๐๐ฅ๐ฌ, with MSPs increasingly prioritizing recovery speed, continuity planning, and operational consistency over basic backup alone.
๏ผWhat stands out most in this yearโs data is how small the margin for error has become, said Oleg Sapon, VP of Product Management at MSP360. ๏ผWhen nearly half of SMBs can only tolerate a single day of downtime, backup alone is no longer enough. MSPs are being pushed toward resilience driven models where recovery speed, continuity planning, and operational readiness directly determine business outcomes.๏ผ
The MSP360 2025 State of Managed Backup Report is intended to serve as an industry benchmark for MSPs, IT leaders, and channel partners navigating rising operational risk and increasing customer expectations.
More information and detailed insights from the report can be found in MSP360โs blog.
๐๐๐จ๐ฎ๐ญ ๐๐๐๐๐๐
Established in 2011 by a group of IT professionals, MSP360 provides simple and reliable cutting-edge backup and IT management solutions for MSPs and IT departments worldwide. The MSP360 software platform combines the number one easy-to-use backup solution to deliver best-in-class data protection, secure remote access software to provide support to customers or team members, and painless RMM to handle all aspects of IT infrastructure. For more information about MSP360’s complete portfolio of backup and IT management solutions.
Nika Trifo
MSP360
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